Return & Refund Policy – Dyaarelibas

At Dyaarelibas, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

  • The item is unused, unwashed, and in original condition
  • The item has original tags and packaging
  • The return request is made within 7 days of delivery

2. Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items
  • Customized or made-to-order products
  • Worn, washed, or damaged items

3. Exchange Policy

  • Exchanges are allowed for size or defect issues only
  • Exchange requests must be made within 7 days of delivery
  • Exchange is subject to stock availability

4. Refund Policy

  • Refunds are only applicable if:
    • The item is defective or damaged, OR
    • You received the wrong product
  • Refunds will be processed within 7–10 business days after approval
  • Refunds will be issued via:
    • Bank transfer / original payment method

5. Return Process

To request a return:

  1. Contact us via email or WhatsApp
  2. Provide your order number & product details
  3. Share images (if item is damaged/defective)
  4. Our team will guide you further

6. Return Shipping

  • Customers are responsible for return shipping charges (unless item is defective)
  • We recommend using a trackable courier service

7. Damaged or Incorrect Items

  • If you receive a damaged or wrong item, report within 48 hours of delivery
  • We will arrange replacement or refund accordingly

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank/payment provider
  • If still not received, contact us